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“We had to make 5M that night to break even for the year (we were already in the red). We expected to make closer to 50M. We actually made about -30M. Let me write that out for you: One ass-hat residential customer with a 20yo telephone with four extra buttons did thirty million dollars in damages in less than one night.”

An employee of a small telephone company describes how one old phone brought down the company.

Alex Eckelberry
(Thanks Dustin)