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This video is pretty wild.  It shows a Comcast technician who came to a fellow’s house to fix his high-speed service, spent an hour on hold with his own company and fell asleep.


The state of customer service these days is awful, and this is one area where I hope we can make a difference.  All of our products come with free toll-free support, 7 day email support, and you always get a person, not a bunch of buttons to push on your phone.  Sorry, I know I’m plugging our company, but I’m damn proud of our support!

Alex Eckelberry
(Hat tip to BoingBoing)