This video is pretty wild. It shows a Comcast technician who came to a fellow’s house to fix his high-speed service, spent an hour on hold with his own company and fell asleep.
The state of customer service these days is awful, and this is one area where I hope we can make a difference. All of our products come with free toll-free support, 7 day email support, and you always get a person, not a bunch of buttons to push on your phone. Sorry, I know I’m plugging our company, but I’m damn proud of our support!
Alex Eckelberry
(Hat tip to BoingBoing)