How a little customer service issue can become a PR disaster by Alex Eckelberry | Jul 9, 2009 | Uncategorized | 0 comments All because of those darned internets. The backstory (including a pretty good response from United). Alex Eckelberry(Thanks, Rob) Submit a Comment Cancel replyYour email address will not be published. Required fields are marked *Comment Name * Email * Website Save my name, email, and website in this browser for the next time I comment. Notify me of follow-up comments by email. Notify me of new posts by email.