A bunch of AV products reviewed.
One thing was surprising:
All of the products we tested come with e-mail technical support for the duration of the virus-software subscription (one year for the paid programs and indefinitely for the free ones). BitDefender, F-Secure, Kaspersky, Panda, and Trend Micro all offer free telephone support–on weekdays, at least. Symantec’s phone support costs $30 per incident; McAfee charges $3 per minute for help. If you think you might wind up needing phone support, you should consider these prices when making your buying decision. One or two lengthy calls could add up to the price of the software.
I’m not sure if this is accurate — does it really cost this much for support at McAfee and Symantec, even if you’re under subscription? Anyone know?